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Areas of Expertise
Education
Bachelor of Science in Industrial & Systems Engineering
(BSISE)
The Ohio State University
Certified Six Sigma Green Belt
(IASSC)
A Certified Six Sigma Green Belt
Master of Science in Engineering Management
(MSEM)
Western New England University
Management Conference Certification
(CMM)
Fred Pryor Seminars
Scaled Agile Framework Agilist
(SAFe®)
Applying Lean-Agile principles
My Resume
Amazon
Global Supply Chain Solutions Leader of Operations Technology Solutions, 2021 – Present
Global Change Manager of Operations Technology Supply Chain, 2020 – 2021Global Demand Planning Manager of Operations Technology Supply Chain, 2020 – 2020
Managing 45+ multi-level global team of supply chain, product and program management professionals responsible for designing and supporting end-to-end supply chain solutions for technology infrastructure and end user devices valued at $2.3B for world-wide consumer operations in over 3000 locations for 34 countries.
Selected Contributions:
🠮Launching multi-node distribution and fulfillment model for a technology eccentric services organization that designs,
sources, builds, and sustains high-quality network, compute infrastructure and device framework empowering and
protecting Amazon’s global operations.
🠮Business champion for new digital supply chain system that will unlock $22.5M of entitlement by reducing reliance
on manual inefficient processes and simplifying the customer order and asset management experience through
adoption of lean systems. Transforming our supply chain into an automated, resilient, cost effective rapid IT
equipment deployment engine.
🠮 Promoted to senior manager within one year for bar-raising performance in developing strategic workforce structure
and roadmap to enhance supply chain product and process management to support 13% YoY growth portfolio.
🠮 Structured and hired a global demand planning and production scheduling teams as the integration point between
customer requirements and supply capability. Served as a leader of leaders overseeing demand forecasting and
integrated master scheduling system.
FedEx
Principal - Chief of Staff Office for Vice-President of Information Technology
Responsible for chief of staff functions for FedEx Services’ Enterprise IT Platform and Architecture organization including executive advisement, strategic planning, multi-platform communications, compliance, financial and headcount management in support of 500+ staff technology organization.
Selected Contributions:
🠮Led the creation of strategic planning processes and global engagement across a business-essential IT organization.
Introduced and integrated new methods across the enterprise to assist executive team with prioritization of business
strategies based on capacity planning and tactical solution alignment.
🠮Served as consultant for department leaders to improve teamwork across the organization through adoption of key
performance indicators to measure team and systems performance. Leadership ability to motivate and influence
officer level business partners and IT partners.
🠮Designed a structured career advancement pathway and succession plan for Vice President’s readiness to be
promoted to Chief Technology Officer role within two years.
Manager, International Engineering for FedEx Ground
Managed team of 10 Engineers in the design of systems, engineering standards, training, and tools for international transportation operation. Owned the development of product roadmap in alignment with company portfolios, industry trends, and regulatory demands. Managed department budget and procurement, trade compliance execution, and vendor contracts internationally.
Selected Contributions:
🠮Leverage Agile methodologies and exceptional leadership skills to enable cohesion among multi-disciplinary teams
to deliver SLAs and launch new products successfully
🠮Guided team to design and implement new International Ground product projected to deliver $72M in incremental
revenue in three years, generate new customer benefits, and streamline paperless solutions for cross-border
deliveries.
🠮Leveraged individualized coaching, best practices, and leadership talents to develop Engineer for promotion to
Project Manager
🠮Navigated hiring freeze to advocate for team success and build case for offering full-time position to high performing
Engineering intern, who has since advanced in career with company
M&A Integration Manager
Accountable for the creation and delivery of a disciplined integration strategy, process and execution plan for the $1.4B acquisition of GENCO Distribution System, Inc., one of the largest third-party logistics providers in North America. Gateway for the rebranding to FedEx Supply Chain, now a major third-party logistics provider for various industries including technology & electronics, retail & e-commerce, consumer & industrial goods, and healthcare
Selected Contributions:
🠮Established the overall integration process design, mechanics and protocols to be followed by all participants and
executives to ensure successful integration of GENCO into FedEx framework and multiple lines of business.
🠮Accelerated access to flexible cost structures, rapid scalability and service portfolios between the two enterprises by
helping executive staff manage the pace of the integration, impelling for timely decisions on key issues and providing
true accountability for action items and deadlines.
🠮Collaborated with corporate stakeholders to ensure effective communication regarding project schedules and goals,
mitigation of risks or bottlenecks, and provided critical path analysis.
🠮Orchestrated processes invaluable to seamless integration including HR planning and deployment, financial analysis
and risk management, systems integration, and program development across
🠮Directed 25 sub-teams under four core process areas to complete projects within demanding timelines and budgets
with outstanding matrix leadership, communication, and relationship building skills
Program Manager II, Delivery & Quality Engineering for FedEx Ground
Led development and execution of multiple corporate initiatives and high value projects. Provided project teams and stakeholders with accurate and timely communication. Directed procurement and acquisition of products or services for project deliverables in compliance with company policies and project budgets.
Selected Contributions:
🠮Achieved 27% net advantage in transit time over competition through cultivation of synergies between diverse teams
to construct transportation operations approach to increase speed of deliveries and improve trailer load utilization.
🠮Created improved metrics for success and accuracy to meet and enforce corporate standards for quality for daily and
peak operations.
Industrial Engineer, FedEx Ground Operations
Served in vital support role for field engineering, pickup, and delivery operations in Canada and U.S. regions.
Selected Contributions:
🠮Improved controls and justification of operational costs through development of analysis and reporting tools for field
operations.
🠮Earned recognition as one of five emerging professionals making a difference in STEM fields
UPS
Operations Manager, Greater Columbus Region
Directed daily inbound operations for dispatch center with average daily volume of 60K and team including 5 Supervisors, 40 Package Handlers, and 50 Drivers. Accountability of safety compliance procedures in alignment with department, station, corporate, OSHA, and WISHA standards.
Selected Contributions:
🠮 Reduced average fuel usage and miles per service provider by 5%, improving cost control and outcomes.
🠮 Earned facility rank of #1 out of 400 nationwide through outstanding coordination of operational systems and
proactive identification of opportunities to improve.
Industrial Engineering Planner
Technology Project Coordinator, 2005 – 2007Industrial Engineering Management Trainee, 2004 – 2005
Developed and interpreted plans and specifications for projected future capabilities and facility capacities based on projected business growth for the district. Responsible for supervision, coordination and implementation of systems and projects resulting in innovative work conditions and labor standards at multiple facilities.
Selected Contributions:
🠮 Served as lead project coordinator for the implementation of Preload Assist System (PAS), an electronic package
handling and sorting technology system that reduced new hire training period by 90%.
🠮 Forecasted production cost, labor requirements and equipment need based on projected volumes for more than 30
operations. Created facility plans designed to exceed the cost plan targets, perform the job safely, and increase
productivity
🠮 Implemented satellite locations resulting in over $387,000 in annual savings with a reduction of more than 500 miles
per day.
🠮Produced cost savings of $250,000 per project by reducing training expense, staffing requirements and increasing
production flow per hour.
🠮Supervised cross functional teams that surpassed project goals and deadlines resulting in two centers ranked in the
top ten in the region.
🠮Developed a kitting system for inventory movement for improved routing and tracking of materials
My Blog
Contact With Me
Shakita Trigg
Senior Engineering and Supply Chain LeaderSuccessfully leading global cross-functional teams that shape long-term strategic partnerships and technology innovation growth that dominates the customer experience.
Phone: +1 662-812-9182 Email: shakitatrigg@gmail.comHello